Return Policy
Return Policy
We want you to love your SAINT GILD piece. If something isn't quite right, we're here to help.
30-day returns
You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, undamaged, and in their original condition and packaging.
Items that can't be returned
- Pierced earrings, for hygiene reasons (unless they arrive damaged or faulty)
- Personalized or engraved pieces (such as custom scripture engraving)
- Items marked final sale
- Gift cards
How to start a return
Email customerservice@saintgild.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send anything back before contacting us.
Return shipping
Customers are responsible for return shipping costs. If your item arrived damaged, faulty, or incorrect, we'll cover the return and send a replacement or full refund — that one's on us.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
Exchanges
Need a different size or style? The fastest way is to return your original item and place a new order for the one you want.
Damaged or wrong items
If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with a photo and your order number. We'll make it right at no cost to you.
Questions?
Email customerservice@saintgild.com and we'll get back to you within 24–48 hours.