Shipping & Delivery
Shipping & Delivery
Thoughtfully chosen jewelry, delivered to your door. Here's what to expect when you order from SAINT GILD.
Where we ship
We currently ship within the United States. SAINT GILD is an online-only store — we don't offer in-store or local pickup. We're working on bringing SAINT GILD to more countries soon; join our newsletter to be the first to know.
Processing & delivery times
Orders are prepared within 1–3 business days after payment is confirmed. Processing time is separate from shipping time.
| Order processing | 1–3 business days |
| Transit (U.S.) | 7–15 business days |
| Estimated total | 8–18 business days |
Business days exclude weekends and U.S. public holidays. Estimates may be affected by carrier delays, weather, or peak seasons. Orders may ship directly from our fulfillment partners, and items in the same order may occasionally arrive in separate packages.
Shipping cost
Free standard shipping on all U.S. orders — no minimum and no code needed. It's applied automatically at checkout.
Tracking your order
Once your order ships, we'll email you tracking details. Tracking may take 1–3 days to begin updating after the label is created. If your order ships in separate packages, each shipment has its own tracking.
If tracking stops updating or your order passes its estimated delivery window, email customerservice@saintgild.com with your order number.
Shipping delays
If we can't ship within the timeframe promised when you ordered, we'll notify you, give you an updated estimate, and offer the choice to accept the delay or cancel the unshipped items for a full, prompt refund.
If your package is delayed after dispatch, contact us and we'll investigate with our fulfillment partner or carrier to help resolve it.
Address changes & cancellations
Please check your delivery address carefully before ordering. To correct it or request a cancellation, email customerservice@saintgild.com as soon as possible with your order number. We'll check whether the order can still be updated — changes may no longer be possible once fulfillment has begun. We can't be responsible for orders sent to an incorrectly entered address.
Missing, damaged, or incorrect deliveries
If tracking shows delivered but you haven't received your package, please check your mailbox, reception area, and anyone who may have accepted it, then contact us so we can investigate. If an item arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos of the item, packaging, and shipping label (please keep the packaging while we review). We'll make it right.
Need help?
Email customerservice@saintgild.com and we'll reply within 24–48 hours. Please include your order number so we can help faster. For returns, see our Return Policy.